Yes, as long as the payment has not been confirmed, you can cancel the order. Payment is confirmed and coupons have been issued, you can not cancel the order. Once the voucher is delivered, you may request to refund your order. We will, within reasonable grounds, grant refunds on a case-by-case basis. Such as coupons have confirmed that you request a refund, we will be depending on the circumstances, if there are reasonable grounds, we will try to meet your requirements.